EXPEDIA ‘DOUBLES DOWN’: New plan to focus on client fulfillment
After 25 years as an online travel agency focussed solely on volume and transactions, Expedia says it is making a “pivotal” switch in philosophy to become “the ultimate travel companion” for clients that will help them “every step of the way.” The company says its “renewed commitment to travellers” comes on the heels of what has arguably been one of the toughest years for the travel industry as a…