A New Flavour for Hotels
A priority of hotels worldwide is, quite naturally, attracting and catering to the needs of guests. Seldom do hotels invest
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PolyU
The Cost of Faking a Smile
Perhaps surprisingly, the smiles that greet you upon arrival at a hotel might not be genuine. A positive, welcoming demeanour
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Airline Industry in Crisis
Hong Kong, Hong Kong SAR, October 31, 2022 / TRAVELINDEX / Cancelled flights and complicated travel protocols have become all
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Building an Older, Wiser Workforce
Sad to say, hotel managers – unwittingly or not – often hold negative perceptions of older workers. People older than
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Could Robots Breathe New Life Into the Tourism Industry?
The COVID-19 pandemic has hit the tourism and hospitality industry hard, making employees and travellers alike more wary of close
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The Art of Upselling
Hung Hom, Hong Kong SAR, September 18, 2021 / TRAVELINDEX / Online upselling is an ever more popular way for
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School of Hotel and Tourism Management & WTTC Enter into Partnership
Hong Kong, Hong Kong SAR, August 28,2021 / TRAVELINDEX / The School of Hotel and Tourism Management (SHTM) of The
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How to Cope in a Crisis – A Case Study
Health crises are every hotel manager’s worst nightmare, but they are becoming increasingly common. In a fascinating and prescient case
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Are Residents the New Tourism Ambassadors?
Hong Kong, Hong Kong SAR, March 27, 2021 / TRAVELINDEX / Local people may be the best ambassadors for tourism
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Enliven Offerings with Social Media, Luxury Hotels Urged
Hong Kong, Hong Kog SAR, February 23, 2021 / TRAVELINDEX / Social media may be the best way for luxury
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